We strive to provide our customers with the best quality products at the most affordable prices. As a convenience, we offer a simple return process, something that most of our competitors do not.
How to Initiate a return for refund:
Custom Orders and products purchased with Patina finishes are non-returnable unless damaged in transit.
Refunds for returned merchandise will be less a 20% restocking fee and the cost of return shipping.
We happily accept returns of our products that meet the above criteria on the following conditions
PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE. IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS MAJESTIC WATER SPOUTS IS NOT RESPONSIBLE FOR DAMAGES.
IF ITEMS RECEIVED ON RETURN ARE FOUND DAMAGED WITHOUT AN INITIAL REPORTING OF DAMAGED WHEN RECEIVED BY CUSTOMER, NO REFUND WILL BE GIVEN.
Orders that are put on hold per customer request and not provided input for shipping or cancellation of order are eligible for a full refund for 10 days post sale. Held orders post 10 days are only eligible to receive a 80% credit for future purchase of full price items.
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.