Refunds are accepted for 30-day after customer has received the item. If item is damaged, contains flaw, Majestic Water Spouts will pay for return shipping. Otherwise, destination and return shipping is not paid by seller and refund amount is subject to a 20% restocking fee. Custom Orders and products purchased with Patina finishes are non-returnable unless damaged or outside of tolerances of specifications requested.
Orders that are put on hold per customer request and not provided input for shipping or cancellation of order are eligible for a full refund for 10 days post sale. Held orders post 10 days are only eligible to receive a 80% credit for future purchase of full price items.
We happily accept returns of our products that meet the above criteria on the following conditions:
- Merchandise cannot be used or previously installed
- Merchandise must be returned in "like new" salable condition
- Use or include original packaging (Box & Wrapping) to return item(s). If more packaging material is required for the item to be returned in salable condition, it is the responsibility of the buyer
- Custom order and closeout items are not returnable unless damaged or outside of tolerances and specifications
- Returns are subject to a 20% restocking fee
- All returns of products that are not the result of incorrect specifications, defective or damage are less shipping costs (sending and receiving), plus packaging costs.
- Returns are only accepted, if requested within 30 days after purchase and received back within 45 days from purchase date.
PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE. IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS MAJESTIC WATER SPOUTS IS NOT RESPONSIBLE FOR DAMAGES.
IF ITEMS RECEIVED ON RETURN ARE FOUND DAMAGED WITHOUT AN INITIAL REPORTING OF DAMAGED WHEN RECEIVED BY CUSTOMER, NO REFUND WILL BE GIVEN.