Custom Order Policy

BY SUBMITTING PAYMENT FOR ANY CUSTOM ORDER (INCLUDING PATINA FINISHED ITEMS), YOU AGREE TO THE FOLLOWING:

CUSTOM ORDERS

Custom orders placed with Majestic Water Spouts require a confirmation of order specifications & payment prior to work beginning. Custom orders include dimensional changes, bulk orders, finish options or anything that varies the product from its stock counterpart. Once an order is processed, unfortunately NO CHANGES MAY BE MADE.

PRICING

Due to variances in material prices, quotes and invoices provided are valid for 14 days from send date. Pricing is subject to change until ordered are placed and paid for per agreed upon terms. Estimates provided throughout the custom order process are estimates only and do not reflect the actual pricing to be paid for production.

PAYMENT

Unless otherwise agreed upon, full payment must be collected prior to start of all custom orders. Credit Card, Cash or Check are the only accepted forms of payment. Partial payment terms require a deposit to start a job and full payment within 7 days of receipt of the items. Majestic Water Spouts reserves the right to suspend an order at any time until payment or adequate assurance of performance to pay is received. Late payments will be charged a $150 penalty and incur additional interest at a rate of 1.5% per month. Payments owed that enter into default (post 7 days of item receipt) are personally guaranteed for outstanding debt obligation.

LEAD TIMES

Lead times are approximate. Majestic Water Spouts will do its best to meet lead times, although factors outside our control make it impossible for us to guarantee any specific due date. Cancellations are not accepted based on an overdue lead time of less than 20 business days.

CANCELLATIONS, REFUNDS and RETURNS

Majestic Water Spouts does not accept returns or cancellations on any custom orders, unless the specifications or quality of Majestic Water Spouts standards are not met. Returns for defects in product delivered to customer must be files via email to sales@majesticwaterspouts.com or phone at 888-702-2558 no later than 30 days from delivery of order.

Custom orders not claimed within 60 days of completion are forfeited and the property of Majestic Water Spouts. Refunds are not given for custom orders not claimed within this grace period.

DELIVERIES

It is your responsibility to ensure that any items you order will fit into your space. Majestic Water Spouts will not be responsible if an item does not fit. You will incur and agree to pay any additional charge for any re-delivery, if necessary. Please inspect your order thoroughly prior to signing any delivery documents; in the event damages are incurred during the delivery, it is imperative that you note all damages at the time of delivery. Please contact us immediately.

PLEASE INSPECT ALL PACKAGE UPON DELIVERY, YOU HAVE 3 DAY FROM DELIVERY DATE TO REPORT DAMAGE. IF DAMAGE IS NOT REPORTED IN THOSE 3 DAYS MAJESTIC WATER SPOUTS IS NOT RESPONSIBLE FOR DAMAGES.

We reserve the right to select or substitute a comparable carrier/delivery service for your shipment without further notice.

COLOR AND MATERIAL VARIATIONS

Due to the characteristics of metal, plastics and other materials we use, there may be variations in colors and grains. Color samples may appear slightly different than your actual production piece. Additionally, computer monitors display colors in photo images slightly differently, depending on a wide variety of different settings and actual monitors. Therefore, a specific product image or color you see on your computer monitor, may be a different shade to the actual piece.

TOLERANCES

Due to variations in cutting, bending, finishing, etc of your custom ordered product(s), delivered product(s) may vary from specified or requested dimensions by .25” or 1%, whichever is larger. We do our best to hit your requested dimensions dead on, but please account for this variance when ordering. Note that crowning and bowing of thinner and longer material that is bent may exist but will be within above noted allowed tolerances.

DESIGN OWNERSHIP

Majestic Water Spouts is happy to provide our customers with custom products that meet design specifications desired. Unless agreed upon prior to order, the designs & tooling for these projects and associated work, files, jigs are the sole property of Majestic Water Spouts. No royalties will be given for custom designs that grow into a stocked product.

LIMITATION OF LIABILITY

Customer agrees that Majestic Water Spouts will not be liable for any indirect, incidental, special, or consequential punitive or multiple damages, including without limitation any damages resulting from loss of use, loss of business, loss of revenue, loss of profits, or loss of data, arising in connection with this Agreement, Majestic Water Spout's performance of services or of any other obligations relating to this Agreement, even if Majestic Water Spouts has been advised of the possibility of such damages. The foregoing limitation of liability shall apply regardless of the cause of action under which such damages are sought.